Job Title: Case Manager

Date Ad Posted: Sept 7, 2021

Reports To: Manager of Housing and Client Care

Job Type: Full-time, Permanent

Job Location: 887 Yonge St.

The Case Manager will work closely with clients and residents, accessing services and engaging in frequent interpersonal interactions in order to monitor their progress and assess and advocate for the immediate and long-term needs of individual residents. The Case Manager also ensures maintenance of records, reports, housing tenure, continuity of care and is responsible for administrative duties.

Responsibilities include:

• Works in partnership, with intake worker to conduct screening and assessments as required by agency policy and practices and consistent with funder requirements.
• Documents interventions, ongoing tenant contact, and goals through the Pirouette System.
• Maintains a caseload including women living at 887 Yonge St in Margaret’s units.
• Monitors tenants progress by regular contact with individuals receiving services and contact with collaborative service providers both external and internal to Margaret’s.
• Advocates for the needs of individual tenants as well as for systemic change, whenever needed for the overall benefit of homeless individuals.
• Maintain reports as per funder requirements.
• Develops a coordinated care plan for all tenants.
• Performs necessary steps to maintain appropriate housing for tenants.
• Provide accompaniment and crisis intervention to tenants.
• Meets formally with the Program Manager for ongoing individual and group supervision.
• Provides on-call phone support for clients/tenants on a rotational basis
• Attends and actively participates in a variety of meetings
• Collaborates and coordinates with internal and external programs and partners to facilitate continuity of care
• Collaborates with internal and external; programs to facilitate and ensure continuity of care. Serve as liaison with collaborating agencies.
• Other duties as assigned.

Knowledge and Skills:

• Knowledge of homeless issues
• Knowledge of the mental health and substance use issues
• Demonstrated Computer literacy
• Excellent Interpersonal and Communication
• Ability to prioritize and work in a fast paced environment
• Deep competence in facilitating housing tenure of clients

Qualifications:

• Degree in social work or diploma in social services or combination of experience (5 plus years) and education.
• 3 years’ experience working in mental health and addiction services
• Experience working with seniors (5 plus years)
• An understanding of the recovery model, anti-oppression work, and familiarity with issues affecting LGBTQ+
• Strong assessment skills and problem-solving skills.
• Knowledge of existing services in the GTA
• Ability to work flexible hours
• Current first aid training
• Knowledge and understanding of trauma

Interested candidates please email (ananya@margarets.ca) cover letter and resume by September 9th, 2021 at 5pm

COVID-19 Requirements: All employees are required to follow organizational and public health guidelines related to COVID-19 including, but not limited to, wearing a mask in the workplace.

Margaret Community and Housing Support Services are committed to Employment Equity. Only candidates selected for an interview will be contacted. Please no phone calls.

Email: Cover letter and resume to:

Anna Stranges: anna@margarets.ca

Job Title: Financial Administrator

Date Ad Posted: August 31, 2021

Reports To: Director of Finance and Operations

Department: Finance

Job Type: Full-time, Permanent

Job Location: 221 Broadview Avenue Toronto, Ontario. M4M 2G3

Availability: Must be available to start immediately.

Company Introduction:

At Margaret’s Housing & Community Support Services Inc., our mission is to provide a continuum of housing and support services for individuals who struggle with addiction, substance abuse, and mental health challenges through an array of innovative programs, advocacy, and education which empowers individuals to build and reclaim their lives.

Margaret’s hosts a collaborative work environment, built of employees who share our core values of being compassionate, respectful, and innovative and strongly believe in empowering and providing support to vulnerable individuals in need. We support open communication and strongly encourage employees to take a direct, hands-on approach to their work as part of a team that plays an instrumental role in providing support services to our clients.

Job purpose:

Margaret’s is seeking a hard-working and committed Payroll & Finance Administrator that will report directly to the Director of Finance and will work onsite at 221 Broadview Avenue in downtown Toronto.

Responsibilities include:

Payroll

• Responsible for a full cycle biweekly payroll
• Assesses the accuracy of timesheets submitted through ADP Workforce and communicate discrepancies
• First point of contact for all payroll-related inquiries/concern
• Manages statutory deductions, remittances, terminations, wage garnishments, on-boarding, benefit administration as well as RRSP remittances to third parties
• Monitors time off policies assignment and balances, and ensures balances are correct.
• Payroll reconciliations and ensure compliance with federal/provincial regulations to ensure accurate reporting
• Manage Year-End process T4 reconciliation, review and submission and prepare audits related to payroll
• Issues Records of employment in a timely fashion
• Works closely with HR, other staff, payroll providers, and benefits providers
•  Strives to continuously improve payroll administration

Finance

• Supports bookkeeping activities (account receivable, payable, reconciliations, etc.) and assist in the maintenance of accurate financial records
• Oversees bank accounts and investments
• Assist in the preparation of budgets, financial statements, and various other reports
• Participate year-end audit preparation and timely provision of requested documentation
• Manage company’s liabilities (e.g. insurance premium)
• Responsible for the organization and maintenance of financial records and agreements
• Act as a liaison between the organization and external stakeholders
• Troubleshoots internal and external enquiries
• Proactively identify opportunities to create or improve existing processes
• Fulfils various administration tasks as needed by Director of Finance, Programs or ED
• Work on ad hoc projects as required

Qualifications:

• Proven work experience as a Finance and/or Payroll Administrator or similar role
• Hands-on experience with ADP Workforce and/or QuickBooks preferred
• Perfect ayroll Compliance Practitioner certification is an asset.
• BSc degree in Finance, Accounting, related business field or equivalent work experience
• Good understanding of bookkeeping procedures within the non-profit sector is an asset
• Ability to work with confidential, sensitive information and maintain discretion.
• Strong organization, time management and problem-solving skills.
• Strong attention to detail and analytical skills.
• Strong interpersonal and communication skills.
• Demonstrated ability to multi-task with minimal supervision.
• Computer proficiency in MS Office (strong Excel skills)

COVID-19 Requirements: All employees are required to follow organizational and public health guidelines related to COVID-19 including, but not limited to, wearing a mask in the workplace.

Margaret Community and Housing Support Services are committed to Employment Equity. Only candidates selected for an interview will be contacted. Please no phone calls.

Email: Cover letter and resume to:

Ananya Saxena: ananya@margarets.ca

Relief Worker- Transitional Housing Worker

Date Ad Posted: July 21, 2021

Job Region: Toronto

Role:

Margaret’s mission is to provide the continuum of housing and support services for women with mental illness through innovative programming, advocacy and education, which empowers them to build and reclaim their lives.

Reporting to the Program Director, the Relief Workers role is to provide support, life skills coaching and guidance to individuals living in the transitional housing program. She must collaborate in a warm and collegial fashion with team members including other employees, volunteers and clients, as well as, referral agencies to ensure successful and prolonged community integration and tenancy.

Responsibilities:

• Provides supportive counseling and life skills instruction to clients on an ongoing basis
• Guides clients in the decision making process, helping them evaluate options and information; acts as a sounding board as required and assists with life goal setting
• Advocates for clients who require assistance
• Facilitates meetings with clients ensuring that discussions are respectful and provide a safe environment for raising concerns and questions
• Provides crisis support for clients assessing physical and emotional states to ensure a safe environment for all individuals; performs emergency first aid as required
• Manages conflict and provides one-on-one support to clients in need
• Monitors symptoms of illness and impact on functioning and continued community tenancy
• Performs routine finance and administration tasks including but not limited to: maintaining confidential files; completing forms; petty cash transactions
• Participates in ongoing learning and development as required
• Performs additional tasks and special projects as required

Required Skills and Competencies:

• Experience working in a community agency or hospital environment as a support worker or social worker for 10years
• Experience working with individuals experiencing mental illness for 5 years
• Ability to work weekends and night shift mandatory
• Awareness of recovery principles
• Post-secondary education in social services, a degree in social work, college diploma in social services with a specialty in mental health or equivalent experience
• Life skills coaching and crisis management
• A strong desire to contribute to a community-based organization and the improvement of the quality of life for a marginalized community
• Excellent written and oral communication skills
• Superior interpersonal skills with a high level of social and emotional intelligence
• Ability to work with minimal supervision and in a team environment
• Approachable and sensitive to the needs of others
• Able to lift and bend and perform light maintenance tasks

Margaret Community and Housing Support Services are committed to Employment Equity. Only candidates selected for an interview will be contacted. Please no phone calls.

Email: Cover letter and resume to:

Anna Stranges: anna@margarets.ca

Relief Respite Worker

Date Ad Posted: July 21, 2021

Job Region: Toronto

Job Type: Contract

Role:

Margaret’s mission is to provide the continuum of housing and support services for individuals with mental illness through innovative programming, advocacy, and education, which empowers them to build and reclaim their lives.

Reporting to the Program Director, the r Respite Worker’s role is to provide support, orientation and information and referral services to individuals attending 24/7 Respite Services located at 21 Park Rd. The worker must collaborate in a warm and collegial fashion with team members including other employees, volunteers and clients, as well as, referral agencies and be willing to work evenings, overnights, and weekends.

Responsibilities:

• Provide a welcoming environment for individuals attending the drop in to keep out of the cold
• Orient participants to the rules and expectations of the drop-in
• Collect data as requested by the City of Toronto
• Link individuals to appropriate housing, medical, and social services
• Advocates for clients who require assistance
• Provides crisis support for clients assessing physical and emotional states to ensure a safe environment for all individuals; performs emergency first aid as required
• Manages conflict and provides one-on-one support to clients in need
• Monitors symptoms of illness and addictions and the impact of functioning on the individual and drop-in
• Performs routine finance and administration tasks including but not limited to: maintaining confidential files; completing forms; petty cash transactions
• Provide Harm Reduction Supplies, as well as, personal hygiene products and clothing as needed
• Ensure the facility is clean and maintained and hot meals and snacks are available to attendees
• Participates in ongoing learning and development as required
• Performs additional tasks and special projects as required*

Required Skills and Competencies:

• Experience working in a community agency
• Experience working with individuals experiencing mental illness and addictions
• Ability to work weekends and night shift mandatory
• Post-secondary education in social services, a degree in social work, college diploma in social services with a specialty in mental health and addictions or equivalent experience
• Crisis management
• A strong desire to contribute to a community-based organization and the improvement of the quality of life for a marginalized community
• Excellent written and oral communication skills
• Superior interpersonal skills with a high level of social and emotional intelligence
• Ability to work in a team environment
• Approachable and sensitive to the needs of others
• Able to lift and bend and perform light maintenance tasks
• Knowledge of available resources in the community.
• Margaret’s is an equal opportunity employer and encourages applications from members of diverse communities.

Margaret Community and Housing Support Services are committed to Employment Equity. Only candidates selected for an interview will be contacted. Please no phone calls.

Email: Cover letter and resume to:

Anna Stranges: anna@margarets.ca

Housing Support Worker

Date Ad Posted: July 21, 2021

Job Region: Toronto

Job Type: Contract Full Time

Job Description:

Reporting to the Manager of Housing and Experiential Learning, the Housing Support Worker’s role is to assist individuals in securing and sustaining housing through the development of housing readiness and provision of case management for homeless individuals. The worker must collaborate in a warm and collegial fashion with team members including other employees, volunteers, and residents.

Responsibilities:

• Work in partnership with the client to Access Basic Needs including food, clothing, furniture, and transportation assistance.
• Assist with Income Supports by assisting clients in accessing assistance programs including OW and ODSP, utility funds, trusteeship programs, and specialty funds such as the Rent Bank.
• Secure Housing and Sustain Tenancies by assisting clients in searching for, finding, and securing affordable housing.
• Provide 3rd Party Mediation
• Promote problem-solving by facilitating a discussion that focuses on clear communication and achievable solutions between clients and landlords.
• Offer Application Assistance for rental applications as well as other required documentation such as applying for personal identification documents, healthcare requests, training, jobs, etc.
• Make Links and Referrals by assisting clients with connections to all other housing stability resources, including healthcare, family support, immigration, training, and employment.
• Provide Information to Tenants and Landlords including resources, education, and legislation that contribute to the common goal of sustaining successful tenancies for the long term.
• Assist clients to maintain/develop a supportive network
• Develop and maintain collaborative relationships with key partners, supports, and community agencies
• Educate clients and service providers of crisis intervention, prevention, and management strategies
• Complete administrative requirements which include but are limited to—CAN Forms, OCANs, CBI, etc.
• Implement Program Evaluation and Client Satisfaction Surveys
• Attend networking committees
• Ensure that government reporting is completed
• Participate in and attend agency events (e.g. fundraisers, training, etc.)
• Work in collaboration with the City of Toronto
• Perform any other duties as required

Required Skills and Competencies:

• Minimum 3 years working experience with individuals experiencing homelessness
• University degree or college diploma in social services
• Ability to work with digital case management software
• Understanding of mental illness, addiction, and recovery
• Work from anti-oppression framework
• Familiarity with community resources and crisis services
• Experience in crisis intervention, mediation, and advocacy
• Must possess strong written and oral communication skills
• Willingness to work flexible hours
• A second language is an asset

Margaret Community and Housing Support Services are committed to Employment Equity. Only candidates selected for an interview will be contacted. Please no phone calls.

Email: Please forward cover letter and resume by July 30, 2021, to Anna Stranges: anna@margarets.ca