Career Opportunities

Join Our Team

Working at Margaret’s is about connecting people to hope.

We actively work to bridge the gap between mental health and homelessness. We provide a judgment-free, confidential safe space where individuals can seek a path of recovery and early intervention.

 

 

We provide compassionate care that helps reduce poverty and homelessness, and helps at-risk individuals overcome the struggles and stigma of mental illness while reclaiming their lives.

We’re always looking for people who are as passionate and committed to making a difference as we are.

Join our team!

Help achieve our goals.

Job Posting: Housing Worker

Job Title: Housing Worker

Reports to: Job Posting: Housing Worker

NOC Code: 4212

Job Type & Location: Full-time, Contract, Toronto

Role:

Reporting to the Director of Housing & Special Projects, Margaret’s Housing and Community Support Services (Margaret’s) is seeking a Housing Worker that will assist individuals in searching for, securing, and sustaining affordable housing through the development of housing readiness and provision of case management for homeless individuals, along with educating clients and service providers of crisis intervention, prevention and management strategies. The worker must collaborate in a warm and collegial fashion with team members including other employees, volunteers, and residents.

Responsibilities:

  • Work in partnership with clients to help them gain access to basic needs and transportation, and to maintain and/or develop a supportive network.
  • Assist with income supports by supporting clients in accessing assistance programs.
  • Promote problem solving by providing information to and facilitating a discussion that focuses on clear communication and achievable solutions between clients and landlords and contributes to the common goal of sustaining successful tenancies for the long term.
  • Offer application assistance to clients for rental applications as well as other required documentation.
  • Make links and referrals by assisting clients with connections to other housing stability resources.
  • Develop and maintain collaborative relationships working with the City of Toronto, key partners, supports, and community agencies for events and programs, as needed.
  • Complete administrative requirements which include, but are not limited to, TGRIP, Pirouette for documentation and satisfy and complete government and/or funder reporting requirements.
  • Perform any other tasks and duties as required.

Qualifications:

  • Minimum 3 years’ working experience with individuals experiencing homelessness, particularly in the role of crisis intervention, mediation, and advocacy
  • University degree or college diploma in social services
  • Possess a comprehensive understanding of mental illness, addiction and recovery, and working with the anti-oppression framework
  • Familiarity with community resources and crisis services
  • Ability to work with digital case management software
  • Must possess strong written and oral communication skills, and strong problem-solving skills
  • Willingness to work flexible hours
  • Second language an asset

Margarets is an equal-opportunity employer. Should you need accommodation for the interview process, please do not hesitate to reach out prior to your scheduled interview.

COVID-19 considerations:

All employees are required to follow organizational and public health guidelines related to COVID-19 including, but not limited to, wearing a mask in the workplace. All employees are required to be fully vaccinated.

Margarets Community and Housing Support Services are committed to Employment Equity. Only candidates selected for an interview will be contacted. Please no phone calls.

Email: Cover letter and resume to:

Ananya Saxena: ananya@margarets.ca

 

 

Job Posting: Systems Navigator

Job Posting: Systems Navigator

NOC Code: 4212

Job Type & Location: Full-time, Contract, Toronto

Company Introduction:

At Margaret’s Housing & Community Support Services Inc., our mission is to provide a continuum of housing and support services for individuals who struggle with addiction, substance abuse, and mental health challenges through an array of innovative programs, advocacy, and education which empowers individuals to build and reclaim their lives.

Margaret’s hosts a collaborative work environment, built of employees who share our core values of being compassionate, respectful, and innovative and strongly believe in empowering and providing support to vulnerable individuals in need. We support open communication and strongly encourage employees to take a direct, hands-on approach to their work as part of a team that plays an instrumental role in providing support services to our clients.

Job purpose:

Margaret’s is seeking a hard-working and committed Systems Navigator that will report directly to the Program Director/Coordinator and will work in Toronto East Detention Center, agency office and in the community.

Responsibilities:

  • Establish rapport with staff and individuals being released from Toronto East Detention Center
  • Maintain friendly and professional conduct and confidentiality when engaging with clients to assess their progress, give support and discuss any difficulties or problems
  • Assess clients’ strengths and needs, and help with motivation, goal setting, and planning for recovery and reintegration with society and community, considering short-term and long-term goals
  • Assist clients with assessing eligibility for social benefits options and develop plans of action while providing necessary advocacy, support, and assistance
  • Supervise client activities and assist in pre-release and release planning
  • Refer clients to other social services and assist clients in navigating through complex systems, including but not limited to the criminal justice system and locating and utilizing community resources, including legal, medical and financial assistance, housing, employment, transportation,  day care and, other services, as necessary
  • Participate in the selection and admission of clients to appropriate programs
  • Assist in evaluating the effectiveness of programs by tracking clients’ behavioural changes and responses to interventions
  • Collaborate with other social service agencies and health care providers involved with clients to provide information and obtain feedback on clients’ overall progress
  • Collaborate with other agencies, organizations, and the City to facilitate community events which provide information, education, and support to individuals
  • Recordkeeping and data organization to keep track of program statistics and reporting to fulfill organizational and funder requirements
  • Maintain program statistics for purposes of evaluation and research
  • Assist with other tasks as assigned and/or required

Qualifications:

  • Completion of a college or university program in social work required.
  • Previous work experience of a minimum of 2-3 years in a social service environment as a volunteer or in a support capacity may replace formal education requirements.
  • Knowledge and previous experience of motivational interviewing techniques, conducting client assessments, and use of case management software is preferred.
  • Knowledge of issues with regards to mental health, addictions, substance abuse, and homelessness
  • Knowledge of designated resources, services, and centers in the community which provide social service assistance
  • Capability to work individually and as part of a team to collaborate in providing guidance and assistance to clients
  • Ability to maintain client confidentiality and professional boundaries and respect client privacy and autonomy
  • Great interpersonal and professional communication skills
  • Great organizational and administrative skills
  • Willingness and ability to travel within a designated community area
  • Ability to speak French and/or another second language an asset

Working conditions:

  • Working in a designated office space and community area
  • Frequent interaction with individuals/families/residents in a community

Physical requirements :

  • Frequent communication with clients entails going into the community to meet with clients, depending on environmental conditions
  • Office work of data entry and reporting requires frequent typing

COVID-19 Requirements:

All employees are required to follow organizational and public health guidelines related to COVID-19 including, but not limited to, wearing a mask in the workplace. All employees are required to be fully vaccinated.

Margarets Community and Housing Support Services are committed to Employment Equity. Only candidates selected for an interview will be contacted. Please no phone calls.

Email: Cover letter and resume to:

Ananya Saxena: ananya@margarets.ca

 

 

Job Posting: Case Manager

Job Posting: Case Manager

Date Ad Posted: July 21, 2021

Job Type & Location: Full-time, Toronto

Job Description:

The Case manager, reporting to the Manager of Housing and Client Services, will provide case management support to women who have a history of homelessness, mental and physical health problems and/or substance use, as well as, individuals who are “high utilizers” of criminal justice system, in-patient treatment programs, and emergency medical services in the City of Toronto. The Case Manager, would work collaboratively with internal agency services and programs and St. Clare’s Multi-Faith Housing and other partners, to provide effective supportive housing, case management and treatment in order to enhance the health, safety and well-being of the women living in the building. The Case Manager will engage tenants using service models that are strength-based, tenants centered, trauma informed and recovery oriented to assure that the tenants is respected, safe, and supported to reach goals identified by the tenants.

Responsibilities:

  • Works in partnership, with intake worker to conduct screening and assessments as required by agency policy and practices and consistent with City of Toronto and St. Clare’s Multi-Faith Housing eligibility criteria.
  • Documents interventions, ongoing tenant contact, and goals through the Pirouette System.
  • Maintains a caseload including women living at 887 Yonge St in Margarets units.
  • Monitors tenants progress by regular contact with individuals receiving services and contact with collaborative service providers both external and internal to Margarets.
  • Works collaboratively with all stakeholders including the City of Toronto and St. Clare’s Multi-Faith Housing.
  • Advocates for the needs of individual tenants as well as for systemic change, whenever needed for the overall benefit of homeless individuals.
  • Attends and actively participates in daily meetings to coordinate tenants care.
  • Accesses services and situations for both immediate and long-term needs of tenants, including: identification (ID) information, transitional and permanent housing, income maintenance, insurance benefits, as well as comprehensive health, mental health and substance treatment services.
  • Knowledge of case management software, i.e. pirouette.
  • Record all clinical services in a timely and complete fashion.
  • Maintain reports as per funder requirements.
  • Develops a coordinated care plan for all tenants.
  • Works with specific assigned tenants related to service planning, documentation of progress, service tracking, and outcome evaluation.
  • Performs necessary steps to maintain appropriate housing for tenants.
  • Provide accompaniment and crisis intervention to tenants.
  • Collaborates and coordinates with internal and external programs to facilitate tenants’ referrals and to ensure continuity of care.
  • Meets formally with the Program Manager for ongoing individual and group supervision.
  • Performs other duties as assigned.

Administrative Functions:

  • Understands and maintains tenant confidentiality.
  • Completes documentation and data as well as any other reporting requirements necessary to obtain, and sustain funding and provide services for individuals served in a timely manner.
  • Provides on-call phone support for Yonge St. tenants on a rotational basis.
  • Attends staff and meetings, as well as, those required by partner agencies.
  • Consults with team members and manager regarding how best to provide effective and appropriate services to tenants.
  • Meets formally with the Program Manager for purposes of collaboration, tenant review, documentation review, and supervision as well as informally for on-going consultation and information sharing.
  • Engage in education opportunities.
  • Ability to prioritize and multi-task.

Interpersonal Functions:

  • Maintains a work environment that demonstrates respect for others, values inclusiveness, anti-racism, and diversity, and fosters cooperation and teamwork.
  • Work with tenants and staff from a Trauma Informed practice.
  • Communicates clearly and effectively in oral and written fashion.
  • Completes all job functions in a timely and punctual manner.

Education & Work Experience:

  • Degree in social service worker, social work, counseling or similar field.
  • 3+ years working experience with the mental health, addictions, seniors and homeless population.

Knowledge, Skills and Abilities:

  • Knowledge of homeless issues and demonstrated sensitivity to underserved populations.
  • Knowledge of mental health issues (diagnosis, treatment, symptoms, and special needs). Proven clinical competence in the identification of mental health issues, substance use and need for crisis intervention.
  • The ability to prioritize multiple job responsibilities, work independently, exercise good professional judgment producing a high volume of work in a short period of time.
  • Knowledge and understanding of Harm Reduction
  • Able to listen effectively, synthesize and analyze information and respond creatively to challenging issues.
  • Skill in operating office equipment, including computers (including e-mail), software (e.g., Microsoft Word, Excel) and telephones.
  • Sound critical thinking and decision-making skills.
  • Consistently superb customer service skills; excellent interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence.
  • Proven ability to function as a member of a team and to function effectively with collaborating agencies.
  • Able to negotiate electronic health record system as it becomes the mechanism for all documentation.
  • Effective oral, written and interpersonal communication skills.
  • Able to advocate and negotiate in an assertive but tactful manner both internally and with community agencies, to have tenants’ need met.

Working Conditions:

Works in office environment located in 887 Yonge with frequent interpersonal interactions with tenants in their homes. May escort tenants or have professional meetings outside of the office.

Margarets Community and Housing Support Services are committed to Employment Equity. Only candidates selected for an interview will be contacted. Please no phone calls.

Ananya Saxena: ananya@margarets.ca

 

 

 

Job Posting: Registered Social Worker

Job Posting: Registered Social Worker

Job Type & Location: Full-time Contract, Toronto

Job Description:

The Registered Social Worker, MSW, reporting to the Director of Program and Services, will provide on-site client support in accordance with guidelines as listed below and instructed by the Director of Program Services utilizing Wraparound Support Program, Clinical Counselling, and other client-centred, individualized and holistic approaches.

Responsibilities:

  • Review client background information upon receiving referrals and signed release forms
  • Create and maintain client files and keep record of client activities such as attendance, participation, and achievements using written and/or electronic documentation procedures
  • Use evidence-based and client-centred approaches to provide client supports and implement relapse prevention plans where necessary to reduce risk of reoffending
  • Collaborate with case manager(s) and other stakeholders to provide coordinated, individualized intervention plan and other services to clients as needed
  • Lead Wraparound Support Program to assist clients with intervention, reintegration, rehabilitation, and life stabilization
  • Address client areas of needs and risks and provide holistic support including, but not limited to, clinical counselling and workshops to address mental health, trauma, and addiction issues with the goal of reducing likelihood of reoffending and recidivism
  • Assist clients by providing tools such as a healthy lifestyle plan, life skills development, recognizing personal triggers and warning signs for re-offending, etc. for effective problem solving and building pro-social thoughts and attitudes
  • Refer and advocate for clients to access other social services or assist clients in systems navigation including legal, medical and financial assistance, housing, education & employment, health & wellbeing, transportation, parenting, day care, and other services
  • Meet regularly with clients to assess their progress, give support and discuss any difficulties or problems
  • Educate and assist clients regarding rules related to maintaining subsidized housing and completion of yearly eligibility forms
  • Provide crisis intervention and on-call support as required
  • Maintain contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on clients’ overall progress while maintaining confidentiality
  • Gather and organize data such as completion outcomes for each clients and report to associated Case Manager(s) upon completion of program
  • Submit activity reports in accordance with KPIs as defined in Reporting Guidelines provided by the Ministry
  • Participate in and implement quality improvement and accreditation group and strategies
  • Ensure client files are entered correctly and updated often to ensure proper data collection and agency targets are met
  • Participate in recruitment, on-boarding and performance evaluation with Director of Programs & Services and Human Resources
  • Represent agency at variety of networking events and other meetings as required
  • Administer and collect client satisfaction surveys
  • Perform other tasks and duties as required and assigned

Qualifications:

  • Understands and maintains tenant confidentiality.
  • Completes documentation and data as well as any other reporting requirements necessary to obtain, and sustain funding and provide services for individuals served in a timely manner.
  • Provides on-call phone support for Yonge St. tenants on a rotational basis.
  • Attends staff and meetings, as well as, those required by partner agencies.
  • Consults with team members and manager regarding how best to provide effective and appropriate services to tenants.
  • Meets formally with the Program Manager for purposes of collaboration, tenant review, documentation review, and supervision as well as informally for on-going consultation and information sharing.
  • Engage in education opportunities.
  • Ability to prioritize and multi-task.

Interpersonal Functions:

  • A minimum of Master’s Level degree in a counselling-focused field such as Social Work, Psychology, or Psychotherapy
  • Candidate must be a registered member of the applicable college in Ontario and must be eligible to practice independently in Ontario; must not be subject to any disciplinary proceedings
  • A minimum of two years’ work experience in delivering cognitive behaviour therapy, preferably in the Justice Sector
  • Ability to work with clients mandated to attend programming and who may be resistant to counselling
  • Minimum 5 years of work experience in a social service environment
  • Knowledge of case management software; Experience using Pirouette an asset
  • Knowledge of and experience utilizing OCANs

Working conditions:

  • Primarily work indoors
  • Under normal circumstances, work in close proximity with others with near-constant interaction with clients and/or residents and fellow staff

Physical requirements :

  • Use of hands – typing to input client information into database and case management software
  • Use of PPE – face mask, face shield, gloves, gowns, etc.

COVID-19 Requirements:

All employees are required to follow organizational and public health guidelines related to COVID-19 including, but not limited to, wearing a mask in the workplace. All employees are required to be fully vaccinated.

Margarets Community and Housing Support Services are committed to Employment Equity. Only candidates selected for an interview will be contacted. Please no phone calls.

Ananya Saxena: ananya@margarets.ca

 

 

 

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Contact

Office

221 Broadview Avenue Toronto, ON, M4M 2G3

Tel: (416) 463-1481

Fax: (416) 461-4866

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